Effective Date: April 28, 2025
Welcome to Ez Solution SINGLE MEMBER P.C (“Company”, “we”, “our”, or “us”). This Fulfillment Policy outlines how we deliver services, define commitments, and manage expectations across all EzSolution subscription plans. By using our services, you (“Client”) agree to the following terms.
1. Service Delivery Method
All services are delivered remotely. Onboarding, support, and collaboration are provided via Zoom, Slack, email, and our CRM platform. No in-person sessions are required for service fulfillment.
2. Legal Compliance
Clients are solely responsible for ensuring that their use of our systems complies with all applicable local and international laws, including but not limited to GDPR, privacy regulations, and telecommunications standards. Ez Solution SINGLE MEMBER P.C assumes no liability for misuse of its systems that results in non-compliance.
3. Results Disclaimer
We do not guarantee business performance, revenue growth, or any specific outcomes. Results are influenced by factors such as internal execution, offer-market fit, sales team quality, and external market conditions. All strategies, tools, and recommendations are provided for educational and operational support only. Clients should seek independent legal, financial, or business counsel before acting on information provided.
4. Liability Disclaimer
Ez Solution SINGLE MEMBER P.C is not liable for losses, damages, or adverse business outcomes resulting from the use of our services, CRM systems, AI voice tools, or automations. Clients are responsible for ensuring their communication practices and AI configurations align with applicable legal and compliance standards. We do not monitor or control your customer communication workflows.
5. Usage Fees
Some third-party services (e.g. Twilio, AI voice tools) may carry additional usage-based fees. These fees are not included in the monthly subscription and are billed separately to the client. Voice services begin at €0.20 per minute, and clients are responsible for monitoring and paying any such usage.
6. Payment, Refunds & Commitments
All payments are non-refundable, including one-time setup fees, monthly subscriptions, and pass-through costs. Once onboarding or any fulfillment work begins, all associated work is considered irrevocable. No refunds will be issued for any Done-For-You (DFY) work or system setup. Clients may cancel future renewals after the minimum commitment period ends, but no pro-rated refunds will be offered for partially used months or services.
7. Fulfillment Timelines
Typical onboarding begins within 5 business days of payment and receipt of required client materials. Delays caused by missing input or non-responsiveness from the client may extend setup and training timelines. Delivery schedules depend on client collaboration and communication speed.
8. Governing Law and Dispute Resolution
This Fulfillment Policy is governed by the laws of Greece. All disputes arising from or relating to this policy will be resolved through binding arbitration in Athens, Greece, and both parties waive any rights to jury trial or class action participation.
⚙️ AI Plan Fulfillment Details
AI Starter
€1,499 /month
€5,500 one-time setup fee
2 AI Employees built and trained by our team
1x/month 30-minute 1:1 support call
Unlimited 1:1 Slack support (Monday to Friday)
All-in-one CRM access
Unlimited 24/7 live Zoom CRM support
Additional AI voice minutes at €0.20/minute
Twilio not included
Minimum 3-month commitment
AI Sales Team
€1,999 /month
€10,000 one-time setup fee
4 AI Employees built and trained by our team
2x/month 30-minute 1:1 support calls
Unlimited 1:1 Slack support (Monday to Friday)
All-in-one CRM access
Unlimited 24/7 live Zoom CRM support
Additional AI voice minutes at €0.20/minute
Twilio not included
Minimum 3-month commitment
AI Growth
Custom pricing
Everything in the AI Sales Team plan
Unlimited AI Employees built and trained by our team
EzSolution team integrates directly with your sales team
All AI campaigns fully managed and executed by our team
Daily AI optimization to maximize ROI
Bi-weekly AI growth strategy sessions
Twilio not included
Minimum 6–12 month agreement including retainer + revenue share
Ideal for teams with 10+ sales reps or high daily call volume
Contact
If you have questions about this Fulfillment Policy, please contact us:
info@ezsolution.ai
© 2024 Ez Solution SINGLE MEMBER P.C. All rights reserved.